Guild Treasure Live Ops
1. Overview
This Privacy Policy explains how Guild Treasure Live Ops collects, uses, stores, shares, and protects information when users access the website, agency dashboard, creator workspace, desktop sync tool, knowledge-base features, notifications, and Luna AI coaching.
2. Information We Collect
- Account information such as account ID, display name, role, agency or guild ID, team relationship, invitation status, and permission settings.
- TikTok Login Kit information authorized by the user, such as basic profile identifiers and public profile fields, within approved scopes.
- Operational data that authorized agency managers or creators can already access, such as live records, activity status, rankings, reports, creator statistics, and sync status.
- Knowledge-base access records, subscription or unlock status, and content usage needed to provide the service.
- Notification tokens and device-related technical information needed to deliver alerts.
- Luna AI prompts, conversation context, user role, authorized operational context, and relevant knowledge-base snippets after the user accepts the AI notice.
- Technical logs, error reports, security events, browser or device metadata, and service usage data needed for security, debugging, and reliability.
3. TikTok Data Use
We access TikTok data only after the user authorizes the app through TikTok Login Kit and only for approved scopes. We do not collect TikTok passwords, private messages, contacts, or data outside authorized scopes. We use TikTok-related data to provide account linking, creator workspace features, agency operations, live reports, activity workflows, and support.
4. How We Use Information
- To operate and secure the agency dashboard, creator workspace, desktop sync tool, notifications, reports, activity workflows, and knowledge-base features.
- To show data to authorized agency, manager, agent, or creator roles.
- To generate Luna AI responses, summaries, reminders, and coaching suggestions after consent.
- To process subscriptions, unlocks, permissions, customer support, account recovery, and service communications.
- To detect misuse, debug issues, maintain service reliability, and comply with legal or platform requirements.
5. Luna AI And Automated Processing
Luna AI may process user prompts and relevant operational context through our backend and third-party AI model providers. The user is informed before Luna AI is used. AI output is generated from available context and may be incomplete or inaccurate. Users should review AI suggestions before relying on them.
6. Sharing And Service Providers
We do not sell personal information. We may share limited information with service providers needed to operate Guild Treasure Live Ops, including cloud hosting, database, analytics, notification, payment or app-store, support, and AI model providers. We may also share information when required by law, platform policy, security investigation, or with the relevant agency administrator for account and permission management.
7. Data Retention
We retain information for as long as needed to provide the service, maintain authorized operational records, comply with legal obligations, support audits, resolve disputes, enforce agreements, and protect security. Retention periods may differ by account role, agency agreement, subscription status, and data type.
8. User Choices And Requests
Users may request access, correction, deletion, or account closure through the relevant agency administrator or the Support page. Users may revoke TikTok authorization through TikTok account settings where available. Some data may be retained when required for legal, security, billing, or legitimate operational purposes.
9. Security
We use reasonable technical and organizational measures to protect information, including access control, role-based permissions, secure hosting, and operational monitoring. No online service can guarantee complete security.
10. Children
Guild Treasure Live Ops is a business operations service and is not intended for children. Users must meet the age requirements applicable to TikTok, their jurisdiction, and their agency relationship.
11. International Processing
Information may be processed in countries where our service providers operate. We take steps designed to protect information according to this Privacy Policy and applicable requirements.
12. Changes To This Policy
We may update this Privacy Policy from time to time. Material updates will be posted on this page or communicated through the app where appropriate.
13. Contact
For privacy questions, deletion requests, or support, please contact us through the Support page.